Privacy Policy
Last Updated: April 2026
Welcome to Metallix Metals (SMC-Pvt) Ltd (“Company,” “we,” “our,” or “us”). We operate the B2B and B2C industrial marketplace platform at metallixmetals.com (the “Site”).
This Privacy Policy governs the manner in which Metallix Metals collects, uses, maintains, and discloses information collected from users (each, a “User” or “Customer”) of the Site. This policy strictly adheres to the fundamental rights of privacy as enshrined in Article 14 of the Constitution of the Islamic Republic of Pakistan, 1973, the Prevention of Electronic Crimes Act (PECA) 2016, and guidelines mandated by the State Bank of Pakistan (SBP) regarding digital transactions.
By accessing the Site, using our digital wallet services, or conducting transactions, you consent to the data practices described in this policy.

  1. Information We Collect
    To provide a secure and efficient trading environment, we collect the following types of information:
    • Personal Identification Information: Name, CNIC number (for KYC verification), business name, email address, mailing address, and phone number.
    • Financial Data: Bank account details, digital wallet transaction history, and proof of payment (receipts/screenshots) required to process manual or automated Top-Ups.
    • Non-Personal Information: Browser name, IP address, device type, and technical information about Users’ means of connection to our Site.
  2. How We Use Collected Information
    Metallix Metals strictly utilizes the collected data for corporate and operational purposes only:
    • To Process Transactions: Your information is used to approve wallet deposits, process orders, and facilitate communication between buyers and verified vendors.
    • For KYC and AML Compliance: We use identification data to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations as per Pakistani banking standards.
    • To Improve Customer Service: Information helps us respond to your corporate support needs more effectively.
    • To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their orders, market rate fluctuations, or company news.
  3. How We Protect Your Data
    We adopt corporate-grade data collection, storage, and processing practices. Appropriate security measures, including SSL encryption, are employed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, wallet balances, and transaction data stored on our Site.
  4. Sharing Your Personal Information
    We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners. We will only disclose personal information if required by law, upon lawful requests by public authorities, or to protect the rights, property, and safety of Metallix Metals (SMC-Pvt) Ltd in accordance with the laws of Pakistan.
  5. Vendor Data & Third-Party Gateways
    Information shared with our registered vendors is strictly limited to shipping details necessary to fulfill an order. Financial processing via banking partners (e.g., UBL) is governed by their respective privacy policies and banking regulations.
  6. Limitation of Liability
    While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet is 100% secure. Metallix Metals (SMC-Pvt) Ltd shall not be held liable for any data breaches, cyber-attacks, or unauthorized access beyond our reasonable control, provided we have fulfilled our statutory obligations under Pakistani law.
  7. Changes to this Privacy Policy
    Metallix Metals has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
  8. Governing Law and Jurisdiction
    This Privacy Policy shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the competent courts in Lahore, Punjab.
  9. Contacting Us
    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact at:
    WhatsApp / Phone: 0333-1443150
    Email: sohaib@metallixmetals.com
    Address: 25C, E-Block, Garden Town Phase 3, Gujranwala